Operations & Support
A Reasonable Request
Your KAM wants a campaign slot and buffer stock for Tarani. Grant it or refuse it and you both miss why he is standing there.
- You
- Plant Operations Lead
- Across the table
- Arjun Sathe, Key Account Manager, Rivermark Polymers
He speaks first.
Thanks for making time. I know this week is bad. I'll be quick. I need a dedicated campaign slot for Tarani on the next cycle, and I want to talk about holding sixty tonnes as buffer. Can we lock something before Friday's plan?
The brief comes after you sign in.
The situation
His plant pass expired in April.
Arjun Sathe has walked this gate for four years. This morning he waits at security because nobody renewed the pass. He wants a campaign slot for Tarani and sixty tonnes of buffer.
You run plant operations. Grant the ask or refuse it, and you can still miss why he is standing there.
- The request sounds reasonable.
- Saying yes and saying no both have a cost.
- He has been kept at his own gate.
The session
About twenty minutes.
You sign in with your email, read the brief, and have the conversation. A short reflection comes first. Then the coaching debrief, on what you did. The transcript stays with the session. You do not see a score.
- Email sign-in
- Coaching debrief
- Up to 22 turns
Before you start
What people ask.
Who am I in this conversation?
You're the plant operations lead at a compounding site. Arjun Sathe is the key account manager for Tarani Autocomp. You get the full brief after you sign in.
Do I need polymer or automotive experience to practise this?
No. The brief has the grade, the account history, and your plant constraints. You're practising discovery past a reasonable schedule ask when the real risk sits two questions below.
What do I leave with?
A transcript of what you actually said, and a coaching debrief on what it cost you. You answer a short reflection before that debrief appears. You do not see a score.
Can a team run the same scenario?
Yes. Each person gets their own conversation. A pilot is how a cohort starts: same brief, separate transcripts, one place for the programme lead to read them.