Operations & Support
Last in Line
Six years of clean supply, then eight months of slipping dates. Dilip Sancheti kept you waiting eleven minutes. You have no other shop to go to.
- You
- Buyer, Precision Components
- Across the table
- Dilip Sancheti, Owner, Sancheti Engineering Works
He speaks first.
Sorry to keep you waiting. There was a problem on the grinding line and it needed me. Sit, sit. Your manager wrote to me himself, which he did not have to do; he knew my father, so I made the time. Suresh mentioned something about complaints on your dispatches. Tell me properly, from your side. What has actually been going on?
The brief comes after you sign in.
The situation
Eleven minutes in the waiting room.
Six years of clean supply, then eight months of dates that slip. Dilip Sancheti owns the shop. He kept you waiting eleven minutes. You do not have another vendor lined up.
You buy precision components for a mid-size manufacturer. Priority is what you need. Formal leverage is what you do not have.
- The dates have been slipping, and he knows it.
- You have no real alternative shop.
- He can make you wait, and he just did.
The session
About twenty minutes.
You sign in with your email, read the brief, and have the conversation. A short reflection comes first. Then the coaching debrief, on what you did. The transcript stays with the session. You do not see a score.
- Email sign-in
- Coaching debrief
- Up to 20 turns
Before you start
What people ask.
Who am I in this conversation?
You're the buyer for precision components at a mid-size manufacturer. Dilip Sancheti owns Sancheti Engineering Works, your vendor for six years. You get the full brief after you sign in.
Do I need procurement experience to practise this?
No. The brief has the delivery history and the stakes. You're practising how to reopen priority with a vendor owner when you have no formal leverage and no real alternative.
What do I leave with?
A transcript of what you actually said, and a coaching debrief on what it cost you. You answer a short reflection before that debrief appears. You do not see a score.
Can a team run the same scenario?
Yes. Each person gets their own conversation. A pilot is how a cohort starts: same brief, separate transcripts, one place for the programme lead to read them.
Beside this one