Revenue & Commercial
The Nordic Standard
Scope a 150-seat GCC fit-out for a Norwegian client. Practise discovery, cross-cultural directness, and honest expectation-setting in a first vendor meeting.
- You
- Client Solutions Representative
- Across the table
- Kristian Solberg, Head of People & Workplace (India GCC Lead), Veritas Nordic AS
He speaks first.
I'll be direct with you. I have a mandate from Oslo, a budget ceiling, and a go-live date that is not movable. I have been here three weeks and every conversation has gone the same way. I need to talk to someone who will tell me what can actually go wrong.
The brief comes after you sign in.
The situation
A 150-seat fit-out, first meeting.
Kristian Solberg runs people and workplace for a Norwegian firm's India centre. He wants a GCC fit-out scoped. He is direct in a way your usual clients are not.
You are the client solutions representative. The first meeting can become a tour of what you sell, or a picture of what the floor actually needs.
- He will say the uncomfortable thing without padding it.
- A 150-seat promise is easy to overshoot.
- You have not earned the right to a number yet.
The session
About twenty minutes.
You sign in with your email, read the brief, and have the conversation. A short reflection comes first. Then the coaching debrief, on what you did. The transcript stays with the session. You do not see a score.
- Email sign-in
- Coaching debrief
- Up to 20 turns
Before you start
What people ask.
Who am I in this conversation?
You're the Client Solutions Representative on a first scoping call. Kristian Solberg leads people and workplace for the client's India GCC. You get the full brief after you sign in.
Do I need workplace design or GCC experience to practise this?
No. The brief has seat count, timeline, and client expectations. You're practising discovery and honest expectation-setting across cultures in one meeting.
What do I leave with?
A transcript of what you actually said, and a coaching debrief on what it cost you. You answer a short reflection before that debrief appears. You do not see a score.
Can a team run the same scenario?
Yes. Each person gets their own conversation. A pilot is how a cohort starts: same brief, separate transcripts, one place for the programme lead to read them.
Beside this one