Revenue & Commercial
The Digital Disconnect
Kabir Mehta is venting two weeks before Diwali. A customs hold has his CEO livid. Find the real problem under the anger before you pitch.
- You
- FlowBridge Account Executive
- Across the table
- Kabir Mehta, Chief Product Officer, Gulab & Glow
He speaks first.
Sorry for the chaos. I'm on hold with the courier trying to figure out which packing list is the 'real' one. You asked about the invoice mismatch… yeah, it's usually not just a one-off. What do you want to know?
The brief comes after you sign in.
The situation
Customs has his CEO on the phone.
Two weeks before Diwali, Kabir Mehta is still in yesterday's shirt. A shipment is held in Mumbai. The packing list and the freight invoice do not match, and his CEO is livid.
You are the FlowBridge account executive. He did not ask for a demo. Something under the anger is the actual problem, and the brief does not hand it to you.
- The buyer is mid-crisis, not in a buying mood.
- A customs hold is the story he is telling. It may not be the whole story.
- Your pitch is the last thing he wants to hear.
The session
About twenty minutes.
You sign in with your email, read the brief, and have the conversation. A short reflection comes first. Then the coaching debrief, on what you did. The transcript stays with the session. You do not see a score.
- Email sign-in
- Coaching debrief
- Up to 20 turns
Before you start
What people ask.
Who am I in this conversation?
You're the FlowBridge Account Executive. Kabir Mehta is Chief Product Officer at his company, and a shipment hold just blew up his week. You get the full brief after you sign in.
Do I need logistics or SaaS experience to practise this?
No. The brief sets the account context. You're practising discovery when the buyer is angry and your pitch is the last thing they want.
What do I leave with?
A transcript of what you actually said, and a coaching debrief on what it cost you. You answer a short reflection before that debrief appears. You do not see a score.
Can a team run the same scenario?
Yes. Each person gets their own conversation. A pilot is how a cohort starts: same brief, separate transcripts, one place for the programme lead to read them.
Beside this one