Leadership & People
The Green RAG
Your star RM kept a borrower green while covenants breached. Credit wants answers by 6 PM. Hold the line with SBI, empathy without collusion.
WHAT’S HARD
The brief is short. The conversation isn’t.
He kept Green. Credit wants answers by 6. Saying that to your best RM is the job.
Warmth without cover. A real close, not another soft revisit.
HOW A SESSION WORKS
Four steps. About twenty minutes.
- 1°
Read the brief
The context, your role, and who you’re about to meet. No framework recap.
- 2°
Have the conversation
The other person pushes back, holds things back, and reacts to how you actually behave.
- 3°
Get the coaching debrief
What you did, what it cost you, and the specific move to change next time.
- 4°
Keep the evidence
Transcripts and cohort patterns your programme can actually show a sponsor.
BEFORE YOU START
Two things people ask.
Who am I in this conversation?
You're the Regional Head, Corporate Banking. Omar Al-Rashidi is the senior relationship manager who built your largest GCC account. You get the full brief after you sign in.
Do I need banking experience to practise this?
No. The brief has the numbers. You're practising the conversation managers duck: calling out a miss with someone you rate.
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