Leadership & People
The Green RAG
Your star RM kept a borrower green while covenants breached. Credit wants answers by 6 PM. Hold the line with SBI, empathy without collusion.
- You
- Regional Head, Corporate Banking
- Across the table
- Omar Al-Rashidi, Senior Relationship Manager, Meridian Gulf & India Bank
He speaks first.
I spoke to Faisal last night. He's ready to sign. We can close Al Noor before Friday and keep whatever's on your screen as a queue item. I need you on the call, not against me.
The brief comes after you sign in.
The situation
Credit wants answers by six.
Omar Al-Rashidi kept the account green. Covenants were already breached. He built your largest GCC relationship, and Credit wants an answer before the evening.
You are the regional head. The conversation managers duck is the one on your calendar: a miss, said plainly, to someone you rate.
- The file and the relationship disagree.
- A deadline is already on the clock.
- Warmth that covers the miss is the easy way out.
The session
About twenty minutes.
You sign in with your email, read the brief, and have the conversation. A short reflection comes first. Then the coaching debrief, on what you did. The transcript stays with the session. You do not see a score.
- Email sign-in
- Coaching debrief
- Up to 24 turns
Before you start
What people ask.
Who am I in this conversation?
You're the Regional Head, Corporate Banking. Omar Al-Rashidi is the senior relationship manager who built your largest GCC account. You get the full brief after you sign in.
Do I need banking experience to practise this?
No. The brief has the numbers. You're practising the conversation managers duck: calling out a miss with someone you rate.
What do I leave with?
A transcript of what you actually said, and a coaching debrief on what it cost you. You answer a short reflection before that debrief appears. You do not see a score.
Can a team run the same scenario?
Yes. Each person gets their own conversation. A pilot is how a cohort starts: same brief, separate transcripts, one place for the programme lead to read them.
Beside this one